FAQ
I did not receive my confirmation email.
If you did not receive your confirmation email, please send your Full Name and Voyage date to Screening.lindblad@vikand.com
Was my doctor’s form received?
If you had an online appointment with a VIKAND doctor, VIKAND would have received your information directly from the doctor.
If you sent your doctor the link to complete or provided the hard copy PDF for them to upload, please email Screening.lindblad@vikand.com with your full name, voyage date, submission ID, and doctor’s email address.
I submitted the wrong information on my form.
Please send the correct information along with your full name and voyage date to Screening.lindblad@vikand.com
I’ve booked an appointment, but did not receive an email.
Please send your full name and appointment date to Screening.lindblad@vikand.com
I didn’t see the doctor and would like a refund.
Please refer to the cancellation terms and conditions in the confirmation email provided. Refunds for canceled appointments are processed within 7–10 business days.
The doctor did not ‘call me/or show up’ to the appointment?
Please note that doctors will not contact you via telephone. Appointments must be joined via the meeting room link provided in your confirmation email. Double-check the email for the link and your appointment time.
How do I reschedule or cancel a booked appointment?
Use the link in your email to reschedule or cancel appointments. (Fees may apply for late cancellations.)
Can my travel partner and I see the doctor at the same time?
Unfortunately, no. Each person must book a separate appointment.
I would like to do the Hardcopy PDF process, please send me the template.
Please send an email to submit your request for a copy of the PDF template here - Screening.lindblad@vikand.com
